• calender-icon Event
  • Conduct Risk & Regulation
  • Posted: 08 Jan 2024

Consumer Duty: Linking Customer Outcomes to Customer Experience


  • Calender-Icon Time: 14:00 - 15:00
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: Protiviti
  • Currency-Icon Free to attend

A free webinar hosted by BSA Associate, Protiviti

This webinar will explore ways firms can effectively test, monitor, and report customer outcomes aligned to Consumer Duty and use this as an opportunity to improve the customer experience.

The session will provide best practices for evidencing customer outcomes delivered, based on Protiviti’s experience of working with firms to implement and embed Consumer Duty. Protiviti will outline customer experience methodology and how Consumer Duty processes can be used not only to achieve compliance but be leveraged for improved customer experience.

agenda.png  Date:
  Tuesday, 13th February 2024
         This webinar was originally due to take place on 18th January.

sessions-(1).png  Timings:
  14:00 - 15:00

Currency-image.png  Cost:
  Free to attend 
contact.png  Contact:
  Please direct any enquiries to:
          George Sakwa, Manager at Protiviti
          Email: george.sakwa@protiviti.co.uk

Protiviti is a global business consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration.