• calender-icon Event
  • Conduct Risk & Regulation
  • Posted: 08 Jan 2024

Consumer Duty: Linking Customer Outcomes to Customer Experience

13
Feb
2024

  • Calender-Icon Time: 14:00 - 15:00
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: Protiviti
  • Currency-Icon Free to attend

A free webinar hosted by BSA Associate, Protiviti

This webinar will explore ways firms can effectively test, monitor, and report customer outcomes aligned to Consumer Duty and use this as an opportunity to improve the customer experience.


The session will provide best practices for evidencing customer outcomes delivered, based on Protiviti’s experience of working with firms to implement and embed Consumer Duty. Protiviti will outline customer experience methodology and how Consumer Duty processes can be used not only to achieve compliance but be leveraged for improved customer experience.


agenda.png  Date:
  Tuesday, 13th February 2024
         This webinar was originally due to take place on 18th January.

sessions-(1).png  Timings:
  14:00 - 15:00

Currency-image.png  Cost:
  Free to attend 
          
contact.png  Contact:
  Please direct any enquiries to:
          George Sakwa, Manager at Protiviti
          Email: george.sakwa@protiviti.co.uk

Protiviti is a global business consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration.


Event Summary

  • Tuesday, 13 February 2024
  • 14:00 - 15:00
  • Free to attend

You may also be interested in...

BSA Card
  • BSA.Event Event
  • People

Women's Leadership Programme - "The Becoming Journey®"

Taking place between 12 September - 3 December 2025

BSA Card
  • BSA.Event Event
  • Financial Crime

Financial crime prevention seminar

This full-day event in Leeds provides BSA members with expert briefings on current key risk areas in financial crime to help them review and focus the...

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Updates to SS3/19: Changes for banks, building societies and insurers

A free webinar hosted by BSA Associate Forvis Mazars Join our webinar covering everything you need to consider following the release of the first c...

BSA Card
  • BSA.PressRelease Press Release
  • Prudential Regulation

PRA consultation paper proposes the retirement of the Building Societies Sourcebook

The BSA supports the PRA consulting on this important topic

BSA Card
  • BSA.PressRelease Press Release
  • Mortgages & Housing

Bank Rate cut is welcome but more needs to be done to help aspiring first-time buyers

Even though rates are slowly reducing, many first-time buyers will still struggle to achieve homeownership due to the double affordability challenge o...

BSA Card
  • BSA.IndustryPublication Research & Reports
  • Banking & Payments

Building Societies Report 2025

Whitecap Consulting, in collaboration with the Building Societies Association (BSA) and a group of key stakeholders, has published the Building Societ...

BSA Card
  • BSA.PressRelease Press Release
  • Audit & Taxation

New audit policy proposals from trade bodies aim to boost growth, investment, and competition across the UK economy

Leading trade bodies call for proportionate reforms to audit and reporting rules